Last updated: 11 September 2026. This policy forms part of our Terms of Service.
If you haven't used any credits from a purchase, you can request a full refund within 7 days of the purchase date by emailing [email protected] from your account's registered email address.
If some credits from a purchase have already been used for analysis or document generation, we'll refund the unused portion at the same per-credit rate you paid, within 7 days of the purchase date.
Credit purchases are non-refundable once the 7-day window has passed, since credits don't expire and remain usable on your account indefinitely.
If a credit was consumed due to a verified platform error (not user error or the underlying tender document itself), contact support and we'll credit your account back — regardless of the 7-day window.
Approved refunds are issued to the original payment method within 5-7 business days.
Questions about a charge? [email protected]